Customer Relationship Management (CRM)

SYRACUSE, N.Y. - The Penn Traffic Company on Friday announced a net loss of $5.7 million or $0.28 per diluted share in the third quarter of fiscal 2003, due in part to decreased same-store sales and increases in health insurance, pension, utility and insurance costs.

STELLARTON, Nova Scotia - Sobeys, Canada's No. 2 grocery chain, said on Tuesday its second-quarter profit climbed 33 percent as sales improved.

CINCINNATI - Leading supermarket operator Kroger Co. on Tuesday reported lower quarterly earnings, excluding a number of one-time costs mainly from last year, as it cut prices to attract shoppers. The retailer also said it now expects 2003 earnings to be essentially unchanged from 2002.

HERNDON, Va. - The Kroger Company has selected BioPay's Paycheck Secure for its check cashing operations located in stores throughout Indiana. Kroger is planning to expand the service to more locations nationwide next year, according to BioPay.

CHICAGO - Sara Lee Corporation announced on Wednesday that its board of directors has elected Richard A. Noll to senior VP of the corporation, effective immediately.

DAYVILLE, Conn. - United Natural Foods Inc., the leading national distributor of natural and organic foods, on Tuesday announced that Steven H. Townsend has been appointed president and CEO effective Jan. 1, 2003.

RALEIGH, N.C. - Supermarket chain Lowes Foods has launched a print campaign targeted to Hispanics in select North Carolina regions. A rollout to other markets is anticipated in 2003.

At Giant Eagle's IT Division, technology is all about the people who shop the stores.