Customer Relationship Management (CRM)

CHICAGO - In its plans filed Friday with the U.S. Bankruptcy Court for the Northern District of Illinois, Kmart said it would begin a new strategy to zero in on neighborhoods.

PARIS - Customer loyalty, food safety and internationalization of food retailing are the leading 'top of mind' issues among food retailers and suppliers, according to the 2003 worldwide survey conducted by CIES - The Food Business Forum.

INDIANAPOLIS - Marsh Supermarkets Inc. on Friday announced that effective Feb. 15, it will cease operations of its Fresh Express Home Delivery Operation.

ALEXANDRIA, Va. - United Fresh Fruit & Vegetable Association will launch a new internet-based government advocacy program -- the United Produce Industry Grassroots Action Network -- at its Annual Produce Business Conference and Expo, Feb. 21-24, 2003, in Long Beach, Calif.

NEW YORK - Bankrupt discount retailer Kmart Corp. said on Sunday it named president Julian Day to the additional post of CEO with hopes of emerging from Chapter 11 bankruptcy protection around April 30. Kmart also expects its creditors will replace its board of directors, according to an article in the Detroit News.

COLORADO SPRINGS, Colo. - GMDC, the association serving the general merchandise and health & beauty care segments of supermarket wholesalers and retailers, mass merchandisers, drug chains, drug wholesalers and e-retailers, has announced three staff changes.

NEW YORK - Coca-Cola Co. said Tuesday it will integrate its Minute Maid North America business with its North American division to further streamline its business.

NORTH BRUNSWICK, N.J. and SPRINGFIELD, Mass. - Big Y customers in Massachusetts and Connecticut will now have access to thousands of additional products beyond what their brick-and-mortar stores offer, thanks to a new partnership with neXpansion.