Customer Relationship Management (CRM)

JACKSONVILLE, Fla. - Winn-Dixie is launching a new Baby Rewards Club that offers discounts on merchandise, entries into sweepstakes, and other special offers and incentives.

DEERFIELD, Ill. - Retailer-owned wholesale grocery cooperative Unified Western Grocers Inc. has signed a three-year service agreement with efficient market services, based in Deerfield, Ill., to license ems' ScanLink service for use throughout its network of independent retailers.

LAKELAND, Fla. -- PublixDirect, the online arm of Publix Super Markets, announced that it will begin accepting manufacturer coupons from consumers shopping over the Internet.

NEW YORK - More Americans are going online now than at the end of last year, and more users are satisfied with their online experience, but trust remains a major concern, according to the Consumer Internet Barometer, a new quarterly measure of who's doing what on the Internet.

NORTH BRUNSWICK and CARTERET, N.J. - Pathmark has become the first retailer in the New York City area to offer Endless Aisle technology from neXpansion.

BENTONVILLE, Ark. - Wal-Mart has begun testing a new service called Wal-Mart DVD Rentals at www.walmart.com. Based on feedback Wal-Mart gathers from the test this month, it will fine-tune the service before rolling it out to all customers nationwide next year.

DAYTON, Ohio - Teradata, a division of NCR, has been selected by Albertsons to provide data warehousing technology and services.

DALLAS - Martin's Super Markets of South Bend, Ind., said it plans to move to scan based trading relationships with its suppliers using sbtLink, the scan based trading service from the viaLink Company.