Customer Relationship Management (CRM)

Shoppers of the Future Want Value and Convenience
OBERLIN, Ohio--(BUSINESS WIRE)--A study of the shopping habits of current college students reveals that future mainstream consumers will be convenience-oriented and price-conscious, and will expect not only a good variety of products but also pleasant interactions with employees in retail establishments.
Kroger to Combine Michigan and Columbus Divisions
CINCINNATI - The Kroger Co. on Monday announced plans to combine its two retail divisions headquartered in Livonia, Mich., and Columbus, Ohio, in an effort to reduce operating costs, improve administrative efficiencies, and invest additional capital in the core grocery business to drive sales growth.

Albertsons Selects Unicru Hiring Management System

BOISE, Idaho - Albertsons Inc. has selected Unicru Inc.'s Hiring Management System as part of the supermarket and drugstore chain's strategy to increase business performance through technology.
DemandTec Wins Multi-Year Contract with H. E. Butt

SAN CARLOS, Calif. - DemandTec Inc. announced that H. E. Butt Grocery Company (H-E-B) has signed a multi-year contract to license the DemandTec 3 software platform, and to use its advanced application, DemandTec Price, to enforce pricing strategy and assist in determining prices throughout all of its 300 stores in the U.S.
Wal-Mart Weathers Presidents Day Storms

NEW YORK - As two top retailers restated their February sales forecasts due to business lost to severe winter storms on Presidents Day, Wal-Mart left its forecasts unchanged, according to Reuters.
Target Profit Up, Boosted by Credit Cards

MINNEAPOLIS - Target Corp. on Thursday posted a 4.5 percent increase in quarterly profit as strength in its credit card business compensated for disappointing holiday sales, Reuters reports.
MyWebGrocer: Grocery Sales Increases Paced by Online Grocery Consumers

NEW YORK - Online grocery solutions provider MyWebGrocer on Wednesday announced that comparable store sales for its network of more than 200 supermarkets, which offer an online grocery-shopping alternative, are up 90 percent for the two-month period of December and January.
ACSI: Customer Satisfaction Down a Bit, But Consumer Spending Should Improve

MILWAUKEE - Although customer satisfaction dropped slightly in the last quarter and has been flat in the past year, household spending should rebound somewhat, according to the American Customer Satisfaction Index (ACSI), a leading indicator of consumer spending.
Santoni's Supermarket to Install bCheck Application from BioPay

HERNDON, Va. - Biometric payment transaction provider BioPay, LLC on Tuesday announced that Baltimore-based Santoni's Supermarket will conduct one of the first implementations of its new bCheck biometric payment service.
TECHNOLOGY INNOVATORS: Checkmating fraud

A system to block bad checks before they're cashed in is paying off for a family supermarket chain in Texas.

Customer Relationship Management (CRM)

Shoppers of the Future Want Value and Convenience

Kroger to Combine Michigan and Columbus Divisions

Albertsons Selects Unicru Hiring Management System

DemandTec Wins Multi-Year Contract with H. E. Butt

Wal-Mart Weathers Presidents Day Storms

Target Profit Up, Boosted by Credit Cards

MyWebGrocer: Grocery Sales Increases Paced by Online Grocery Consumers

ACSI: Customer Satisfaction Down a Bit, But Consumer Spending Should Improve

Santoni's Supermarket to Install bCheck Application from BioPay

TECHNOLOGY INNOVATORS: Checkmating fraud