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Customer Relationship Management (CRM)

  • Ahold USA Reassures Suppliers and Consumers; Royal Ahold Names Interim CFO

    AMSTERDAM - Ahold USA Inc., the parent company of six U.S. supermarket chains, has mounted a campaign to reassure suppliers and customers in the wake of a major accounting scandal at parent company Royal Ahold NV, according to an article in the Washington Post.

  • Shoppers of the Future Want Value and Convenience

    OBERLIN, Ohio--(BUSINESS WIRE)--A study of the shopping habits of current college students reveals that future mainstream consumers will be convenience-oriented and price-conscious, and will expect not only a good variety of products but also pleasant interactions with employees in retail establishments.

  • Kroger to Combine Michigan and Columbus Divisions

    CINCINNATI - The Kroger Co. on Monday announced plans to combine its two retail divisions headquartered in Livonia, Mich., and Columbus, Ohio, in an effort to reduce operating costs, improve administrative efficiencies, and invest additional capital in the core grocery business to drive sales growth.

  • Albertsons Selects Unicru Hiring Management System

    BOISE, Idaho - Albertsons Inc. has selected Unicru Inc.'s Hiring Management System as part of the supermarket and drugstore chain's strategy to increase business performance through technology.

  • DemandTec Wins Multi-Year Contract with H. E. Butt

    SAN CARLOS, Calif. - DemandTec Inc. announced that H. E. Butt Grocery Company (H-E-B) has signed a multi-year contract to license the DemandTec 3 software platform, and to use its advanced application, DemandTec Price, to enforce pricing strategy and assist in determining prices throughout all of its 300 stores in the U.S.

  • Wal-Mart Weathers Presidents Day Storms

    NEW YORK - As two top retailers restated their February sales forecasts due to business lost to severe winter storms on Presidents Day, Wal-Mart left its forecasts unchanged, according to Reuters.

  • MyWebGrocer: Grocery Sales Increases Paced by Online Grocery Consumers

    NEW YORK - Online grocery solutions provider MyWebGrocer on Wednesday announced that comparable store sales for its network of more than 200 supermarkets, which offer an online grocery-shopping alternative, are up 90 percent for the two-month period of December and January.

  • Target Profit Up, Boosted by Credit Cards

    MINNEAPOLIS - Target Corp. on Thursday posted a 4.5 percent increase in quarterly profit as strength in its credit card business compensated for disappointing holiday sales, Reuters reports.
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