Customer Relationship Management (CRM)

BOISE, Idaho - Food and drug retailer Albertsons Inc. today reported lower fourth-quarter profits as it battled falling sales and fierce competition. The retailer also announced that it has changed the timing on how it accounts for vendor allowances.

PLYMOUTH MEETING, Pa. -- Hundreds of unionized supermarket workers from as far away as Chicago today attended a rally in support of the right for the workers at Genuardi's Supermarkets to join the United Food and Commercial Workers (UFCW) union. Genuardi's is owned by Safeway, one of the largest supermarket companies in the nation.

DETROIT - Kmart Corp. began the latest round of layoffs at its corporate headquarters in Troy on Monday, letting go of more than a dozen senior executives, the Detroit Free Press reports.

AMSTERDAM - Ahold USA Inc., the parent company of six U.S. supermarket chains, has mounted a campaign to reassure suppliers and customers in the wake of a major accounting scandal at parent company Royal Ahold NV, according to an article in the Washington Post.

OBERLIN, Ohio--(BUSINESS WIRE)--A study of the shopping habits of current college students reveals that future mainstream consumers will be convenience-oriented and price-conscious, and will expect not only a good variety of products but also pleasant interactions with employees in retail establishments.

CINCINNATI - The Kroger Co. on Monday announced plans to combine its two retail divisions headquartered in Livonia, Mich., and Columbus, Ohio, in an effort to reduce operating costs, improve administrative efficiencies, and invest additional capital in the core grocery business to drive sales growth.

BOISE, Idaho - Albertsons Inc. has selected Unicru Inc.'s Hiring Management System as part of the supermarket and drugstore chain's strategy to increase business performance through technology.

SAN CARLOS, Calif. - DemandTec Inc. announced that H. E. Butt Grocery Company (H-E-B) has signed a multi-year contract to license the DemandTec 3 software platform, and to use its advanced application, DemandTec Price, to enforce pricing strategy and assist in determining prices throughout all of its 300 stores in the U.S.