Operations

Winning with shoppers in a world of constant change requires retailers to adjust their thinking about the shopper journey and the role of the store experience. 

Explore the four main uses of AI and ML in loyalty marketing: Personalization, Chatbots, Gamification and Loyalty Fraud Prevention.

CEO tells customers 'Call me on my cell!'

Renews multi-year agreement with Revionics

​​​​​​​Developing a health and safety plan to protect both staff and customers is an effective way to stay organized, but it is only half the battle — implementing those plans can present an entirely different challenge.

Luna heads up retail ops, Stoffel takes on marketing

Grocer appoints chief marketing and communications officer, chief merchant

Deep discounter recently surpassed 2,000 locations