News Briefs

  • 1/16/2023

    Organic Valley Names New CEO

    Jeff Frank

    Organic Valley has a new CEO. The Midwest dairy farming cooperative revealed that seasoned CPG leader Jeff Frank has been tapped to lead that organization following the retirement of Bob Kirchoff.

    Frank joins Organic Valley from Austin, Minn.-based Hormel Foods, where he held a variety of roles during a 25-year career with the company. Most recently, he was Hormel’s group VP of grocery products. He also was also president and CEO of the company’s MegaMex Foods business, credited with helping bolster its supply chain and bringing several products to market.  

    Frank earned a bachelor’s degree in business administration and Spanish from the University of Minnesota-Duluth, an MBA from the University of St. Thomas, and an executive certificate from UCLA’s Anderson School of Management. He has also completed the executive education program at Harvard Business School.

    “We are happy to welcome Jeff as our next CEO to guide organic food and farming into the future,” said Steve Pierson, president of the Organic Valley board of directors and a dairy farmer from Oregon.  “He shares our values and vision of nourishing people, animals and the earth through ethically sourced organic food from small family farms. He has the skills and experience to navigate the complex challenges facing small organic family farms.”

    Added Kirchoff: “I am confident that Jeff will continue to uphold and enhance the reputation and values of Organic Valley. I think it’s the perfect time for new leadership to guide the co-op’s next phase of growth. I’m so proud of the hard work farmers and employees have put in to keep this cooperative moving forward. I am so grateful for having the opportunity the cooperative gave me and the support along the way.”

    For his part, Frank said that he admires Organic Valley’s mission and is eager to collaborate to drive future success.  “I look forward to working with the board, the farmer-members and teams across the cooperative and the industry to expand the impact of this revolutionary and independent food lighthouse, while staying true to its values and mission of producing ethically sourced food from organic family farms,” he noted.

    Based in La Farge, Wis., Organic Valley was founded in 1988 to save, serve and safeguard small organic farms.

  • 1/17/2023

    Whole Foods Market Partners With Zappos on ‘Hassle-Free’ Returns

    Whole Foods Teaser

    Customers can now return shoes and apparel bought on at Whole Foods Market stores nationwide. has launched its newest WOW service – Label Free Box Free Returns – to match parent company Amazons goal of making buying online and returning as easy and hassle-free as possible.

    By removing the need for on-hand items, including tape, labels and shipping boxes, and making it possible to combine errands like grocery shopping, Zappos is helping its customers reduce not only packaging time, but travel time as well. The new service comes on top of the companys unique return policy, which allows for return shipping from anywhere in the United States within 365 days of purchase. Returns are always free for Zappos customers.

    "With Label Free Box Free Returns, were excited to not only be better serving our customers, but also to have found a natural partner in Whole Foods Market — you might say, its a whole new kind of relationship for us," said Scott Schaefer, CEO of Las Vegas-based

    The partnership comes as Whole Foods continues to grow its store footprint across the United States, recently adding its One Wall Street store in New York.

    To find out whether a return qualifies to be taken to any Whole Foods store, Zappos customers can log into their account here. If available, the Label Free Box Free option will appear.

    The first certified-organic national grocer, Austin, Texas-based Whole Foods has more than 500 stores in the United States, Canada and the United Kingdom. The company is a wholly owned subsidiary of Seattle-based Amazon, which is No. 2 on The PG 100,  Progressive Grocer’s 2022 list of the top food and consumables retailers in North America.

  • 1/17/2023

    Sprouts Farmers Market Readies Latest Store in Nashville

    Sprouts interior

    Another Sprouts Farmers Market has sprouted up in the Nashville area of Tennessee. The healthy and natural foods retailer is gearing up for a Jan. 20-22 grand opening weekend at its latest location, 5821 Nolensville Pike.

    In a building spanning about 23,000 square feet, the new store is the fourth Sprouts in the area following the previous openings of markets in the nearby communities of Bellevue, Brentwood and Murfreesboro.

    [Read more: "Sprouts Farmers Market, DoorDash Partner for On-Demand Delivery"]

    Sprouts has planned several activities and promotions for its grand opening celebration. The ribbon cutting kicks off the festivities on Friday, Jan. 20 at 6:45 a.m. CST, ahead of the 7:00 a.m. opening. The first 200 shoppers on both Friday and Saturday will receive a reusable bag filled with product samples.

    The grocer is setting up a “vendor village” in the store during the inaugural weekend, offering customers a chance to connect with suppliers and their goods. Shoppers can also enjoy live music performances, a live remote radio broadcast and kids activities through Jan. 22. Those who sign up for a Sprouts account can get a chance to win a $500 Sprouts gift card and score 20% off purchases during the grand opening weekend. Pickup and delivery services, powered by Instacart, are available at this Nashville location.

    The store on Nolensville Pike will only be the latest Sprouts for a short period of time. The grocer has set a Feb. 3 opening date for its next outpost in Lathrop, Calif.

    Following a successful third quarter, the fast-growing Sprouts recently raised its full fiscal year guidance. The retailer projects net sales growth between 4.5% and 5% for the year and a 2% bump in store comps. 

    Phoenix-based Sprouts Farmers Market employs approximately 31,000 associates and operates approximately 380 stores in 23 states nationwide. The company is No. 53 on The PG 100, Progressive Grocer’s 2022 list of the top food and consumables retailers in North America.

  • 1/17/2023

    Publix Opens 4th Telehealth Site in South Carolina

    Publix Telehealth

    Publix Pharmacy has opened its fourth telehealth site in South Carolina with Beaufort Memorial Hospital. The telehealth kiosk is located at store #1716, at 33 Robert Smalls Parkway, in Beaufort.

    “Publix Pharmacy looks forward to extending new, convenient services to even more communities with the help of Beaufort Memorial Hospital,” noted VP of Publix Pharmacy Dain Rusk. “Convenience in the world of health care is something that patients value and expect. Offering telehealth services provides the comfort of a clinic, with the convenience of being in your local Publix.”

    [Read more: "Publix Ups the Ante in Kentucky"]

    The grocer’s telehealth centers offer a private room with teleconferencing and medical diagnostic equipment such as stethoscopes, blood pressure cuffs, high-definition cameras and other tools needed to make common diagnoses. 

    Patients speak directly with a licensed health care provider via videoconferencing technology to receive care for common nonemergency medical conditions, including coughs, fevers, flu and rashes. The licensed health care provider can direct the patient to use the available diagnostic tools, and then makes a diagnosis and writes any necessary prescriptions. Publix Pharmacy associates sanitize the room and equipment after each use and can assist patients. The fee to use the telehealth center is $67 per visit, with no appointments needed.

    The grocer’s other telehealth kiosks operated in partnership with Beaufort Memorial are at 101 Buckwalter Place Boulevard and 2501 May River Crossing, in Bluffton, S.C., and 61 Ladys Island Drive, in Beaufort. Publix also offers telehealth services in Tampa and St. Johns County, Fla. 

    Employee-owned and -operated Publix has close to 1,300 supermarkets in Florida, Georgia, Alabama, South Carolina, Tennessee, North Carolina and Virginia. Publix is No. 12 on The PG 100, Progressive Grocer’s 2022 list of the top food and consumables retailers in North America.

  • 1/13/2023

    Albertsons Cos. Seeks Additional Diverse-Owned Suppliers

    Diverse supplier

    Albertsons Cos. continues its effort to work with more diverse-owned suppliers and share their products with shoppers. The retailer has opened its annual application process for potential vendors, including individual, small- and mid-sized businesses that are 51% owned and operated by women, Black, indigenous and people of color, LGBTQ+, veterans or people with disabilities.

    Applications are available online and are being accepted through Jan. 23. Launched in 2021, the Albertsons supplier diversity program also helps diverse businesses access working capital through a collaboration with financial tech company C2FO. To further support supplier diversity, equity and inclusion, Albertsons has hosted a series of virtual summits to engage with interested suppliers and brands.

    [Read more: "Albertsons Cos. Sees Inflation-Driven Increases in Q3"]

    “We believe that when we support and work with underrepresented businesses, we create an inviting grocery store experience that brings people together around the joys of food,” said Monique Lanaux, group VP and chief talent and diversity officer at Albertsons. “Diverse suppliers enable us to continually deliver product innovation and cultural relevance to our shelves, ensuring our curated local assortments are inclusive of the diverse communities we proudly serve.”

    Boise, Idaho-based Albertsons operates more than 2,200 retail stores with 1,700-plus pharmacies, 402 associated fuel centers, 22 dedicated distribution centers and 19 manufacturing facilities. It operates stores across 34 states and the District of Columbia under 24 well-known banners, among them Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets and Balducci’s Food Lovers Market. Albertsons is No. 9 on The PG 100, Progressive Grocer’s 2022 list of  the top food and consumables retailers in North America.

  • 1/13/2023

    Upshop Appoints 2 Longtime Grocery Leaders to C-Suite

    Ryan Voorhees and Mark Hawthorne

    Store operations tech provider Upshop, which aims to create more connected SaaS-based solutions for retailers, is making some of its own key connections. The company has hired grocery industry leaders Ryan Voorhees (at left) and Mark Hawthorne (at right) as COO and chief innovation and strategy officer, respectively.

    Voorhees’s career spans 25 years in the grocery industry. He joins Upshop following a recent stint as an industry consultant; before that, he served in several roles for Albertsons Cos., including group VP of category management and merchandising support.

    [Read more: "Partnership Opens Doors to New Fulfillment Possibilities for Grocers"]

    Hawthorne is also a veteran of Albertsons, where his most recent position was group VP of analytics and finance. He, too, was a consultant over the past year or so, as a partner with Voorhees. Both Voorhees and Hawthorne will leverage their extensive operational knowledge and demonstrated retail growth success.

    The additions to the Upshop leadership team say they are looking forward to helping retailers as part of their new roles. “Having the customer journey at the center of the business is a requirement, not a consideration,” said Voorhees. “Upshop is there: We have hardwired the customer into the organization, focusing all efforts on maximizing user adoption and financial results for our retail partners. Dedicating ourselves to enabling business process improvement is what’s going to help retailers get the most out of our technology — and help them make their business smarter.”

    Hawthorne agreed. “The goal of our unified, total store platform is to simplify operations across the store,” he remarked. “We offer a solution that marries user simplicity with advanced analytics; providing retailers confidence that they are maximizing labor and limiting waste, all while giving shoppers access to the freshest possible experience.”

    Based in Tampa, Fla., Upshop works with more than 150 retail chains in over 30,000 stores in nine countries.

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