-
Wegmans, Target Tops in Pharmacy Customer Satisfaction: Study
According to the recent J.D. Power and Associates 2009 National Pharmacy Study, in the area of customer satisfaction, Wegmans ranked highest in the supermarket segment, with a score of 865, followed by Winn-Dixie with 860 and Publix with 855. In the mass merchandiser segment, Target came in first in customer satisfaction for a third straight year, with a score of 831, while Costco (818) and Sam’s Club (813) were second and third. -
Jim Donald Joins Haggen as New CEO
Well-respected industry executive Jim Donald has joined Bellingham, Wash.-based Haggen, Inc. as its president and CEO, replacing Dale Henley, who earlier this year said he would retire. In bringing Donald aboard as its new chief executive, the 33-store grocery store company is tapping one of the supermarket industry’s most experienced and talented executives.