News Briefs

  • 11/10/2022

    Instacart Unveils Suite of Shopper Improvements

    Instacart Support Teaser

    In an effort to improve and simplify the shopper experience, Instacart is introducing new features on its platform, including a more organized shopping experience and easier returns and reimbursements.

    On the returns front, if a customer is not available to accept their alcohol or prescription delivery, the shopper can now manage the entire return directly within the Instacart app instead of needing to contact the company’s care team. The app will then guide the shopper back to the store to make the return, upon which the shopper will automatically receive a return payment.

    [Read more: "Instacart Is Ready for the ‘Groceryssance’"]

    For shoppers that need to use a personal payment card, Instacart is also making it easier for them to be reimbursed. Shoppers will receive an automatic push notification to begin the process of being reimbursed, and all previously uploaded receipts will be automatically attached.

    Finally, two new app updates will help shoppers stay organized while fulfilling orders. The new move item feature will help ensure customers receive all of the items in their order by alerting shoppers to mistakes made while checking out, especially in multi-order batches. New shopping list filters will allow shoppers to easily view an individual customer’s shopping list at a glance to ensure they’ve gotten all of the right items for each customer.

    “We’re introducing these new product updates to provide even more support to shoppers while they shop on the Instacart platform,” said John Adams, VP of shopper and fulfillment product at Instacart. “We’re dedicated to developing important updates that simplify the shopping experience and make earning on our platform as easy as possible."

  • 11/11/2022

    Big Y Launches Annual Sack Hunger Campaign

    Big Y's myPicks Rolls Out Same-Day Ordering and Pickup

    Big Y Foods Inc. has launched its annual Sack Hunger campaign, which provides funds for four food banks within the independent grocer’s two-state New England marketing area. The four food banks are The Food Bank of Western Massachusetts, the Worcester County Food Bank, the Greater Boston Food Bank and Connecticut Food Share.

    For a $5 donation, a customer can support Sack Hunger from any register at Big Y’s retail locations or online, through Nov. 23. Every $5 donation brings 10 meals to those in need. Last year, Big Y and its customers donated 5.5 million meals to local communities. 

    Further, Big Y has added even more ways to boost this year’s efforts, particularly in the program’s first week: The company is donating an additional 10 cents per pound for every pound of its signature Smart Chicken and USDA Choice Angus Beef sold, while in its produce and floral departments, additional proceeds are also supporting the program. Big Y has additionally pledged to donate 5 cents for every private brand sold throughout the store for the first week. Along with the Big Y brand, these other private brands include Food Club, Crav’n, Culinary Tours, Full Circle Organics, Wide Awake Coffee, Sweet P’s, Simply Done, Paws, Pure Harmony, Tippy Toes and Top Care.

    Over the past 11 years, Big Y’s Sack Hunger program has donated 34 million-plus meals to those in need.

    Springfield, Mass.-based Big Y operates locations throughout Massachusetts and Connecticut, encompassing 72 supermarkets, Table & Vine Fine Wines and Liquors, and Big Y Express gas and convenience locations, with more than 10,000 employees. The company is No. 75 on The PG 100, Progressive Grocer’s 2022 list of the top food and consumables retailers in North America

  • 11/11/2022

    Multi-State Listeria Outbreak Linked to Deli Meats, Cheeses

    Deli meat cheese

    A Listeria monocytogenes outbreak tied to sliced meats and cheeses purchased at retail deli counters has sickened consumers across several states. More than 13 people have been hospitalized and at least one death has been attributed to the foodborne illness, according to the U.S. Centers for Disease Control and Prevention (CDC).

    Affected states include New York, Maryland, Illinois, Massachusetts, New Jersey and California. Although some sick people reported that they had bought sliced deli meat or cheese from a NetCost Market location in Brooklyn, N.Y., there were illnesses among consumers in other states who bought such products from other retailers.

    [Read more: "Deli-Driven Growth Potential"]

    Epidemiologists and public health investigators are using a sophisticated national database of DNA fingerprints of bacteria to identify illnesses that are part of the current outbreak. That PulseNet system utilizes a method called whole genome sequencing.

    A statement on the CDC website noted that it is challenging to identify a single item as the culprit: “This is because Listeria spreads easily between food and the deli environment and can persist for a long time in deli display cases and on equipment. A contaminated food likely introduced the outbreak strain of Listeria into delis in multiple states. Investigators are working to identify any specific products or delis that may be contaminated with the outbreak strain.”

    The CDC advised high-risk people to avoid eating meat or cheese from any deli counter unless it is heated to 165° F to kill the pathogen. The agency also advised food retailers and deli operators to be vigilant and follow USDA-FSIS food safety best practices.

  • 11/10/2022

    Gatik’s Driverless Fleet Named a Best Invention of 2022

    Gatik TIME

    Innovations abound in the grocery tech sector, including a logistics solution that has been named as a Best Invention of 2022 from TIME. The news magazine and website recognized Gatik’s fully driverless box trucks used to move orders between Walmart warehouses and markets.

    Following a global online nomination process, TIME's editors chose Gatik based on factors including originality, efficacy, ambition and impact. The Mountain View, Calif.-based company stood out for its proprietary commercial-grade autonomous technology built for middle-mile logistics and designed for safe, fixed and repeatable delivery.

    “We are humbled to have been named to the 2022 TIME Best Inventions list,” said Gautam Narang, Gatik CEO and co-founder. “We are especially proud that the selection honors the successful application of our solution in real-world, commercial environments. It’s only when groundbreaking technology becomes operationalized that its true impact can be felt by the end consumer. Recognition on TIME’s prestigious list belongs to the entire team who are working tirelessly to ensure the true advantages of autonomy can be felt across our customer base today.”

    Gatik continues to expand its technology in the grocery space. After launching the driverless deliveries with Walmart, the company recently widened its deployment with Loblaw Cos., Ltd. in Canada to move select online grocer orders for Loblaw’s express service.

    In addition to technologies used for grocery e-commerce, TIME’s list of best inventions for the year include several food and drink products available in grocery stores. Honorees include Beyond Steak from Beyond Meat, Atomo Coffee Molecular Cold Brew and MyBacon from MyForest Foods, among others.

  • 11/10/2022

    Weis Markets Promotes Maria Rizzo to VP of Advertising and Marketing

    Weis Markets Maria Rizzo

    Weis Markets has promoted Maria Rizzo to the role of VP of advertising and marketing. Rizzo succeeds Ron Bonacci, who’s retiring at the end of the year.

    In her new role, Rizzo will oversee management of Weis’ advertising, marketing and public/community relations activities. Among her key responsibilities are customer relationship management, marketing, and print, digital and electronic advertising.

    Rizzo, who joined the company in 2006, worked as category manager, senior manager of private brands and specialty foods before taking on her most recent role, that of director of marketing, in 2015.

    Sunbury, Pa.-based Weis Markets operates 197 stores in Pennsylvania, Delaware, Maryland, New Jersey, New York, Virginia and West Virginia. The company is No. 61 on The PG 100, Progressive Grocer’s 2022 list of the top food and consumables retailers in North America. PG also named it as one of the Top 10 Regional Operators to Watch in 2022.

  • 11/10/2022

    Allegiance Retail Services Mourns Passing of CEO

    Daniel Katz.Allegiance

    Daniel Katz, 56, chairman and CEO of the Iselin, N.J.-based cooperative Allegiance Retail Services, LLC has died following a battle with cancer. Katz, who held the dual roles since 2019, was a longtime grocer and co-owner of Allegiance member PSK Operating, LLC. He, his brother, Noah, and father built a 13-store grocery operation in the New York area under the Foodtown, Freshtown and Pathmark banners and he led the company’s transition in 2021 to an employee-owned organization.

    “This is a profound loss," said John T. Derderian, president and COO of Allegiance Retail Services. "The strength of Dan’s leadership, wisdom and insight can be seen in the confidence with which our co-op members operate. Dan believed in family – his own, his PSK family and that of our cooperative members. He continually looked for ways to strengthen bonds and to serve the best interests of the co-op.”

    Katz’s obituary read: “He cared deeply about the well-being of everyone at the PSK company. He formulated bonus programs for the associates, safety protocols during the pandemic that led to procedures that were used across the country, payments for people’s health care. He also crafted retirement plans for associates, personal loan programs, health care programs to better people, and so much more. Daniel was passionate about negotiating deals, striving to make every business deal a win-win for both parties.”

    Katz is survived by his wife, Laura, four children, parents and brother, among other family members. The family is planning to create a foundation in his honor and, in the meantime, is accepting contributions in his memory at on the Allegiance Retail Services website.

    Following a special board meeting, Allegiance announced that Katz will be succeeded by Lou Scaduto, Jr., the president of Food Circus Supermarkets. Scaduto shared his grief at Katz’s passing and lauded his accomplishments. “Dan’s contribution to Allegiance as both an operating member and CEO and chairman, can be characterized in one word – outstanding,” he remarked. “His commitment to, and vision for the cooperative was inspiring.”

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