Giant-Carlisle Adds 2nd Store for Online Order Pickup

Ahold USA banner Giant-Carlisle added a second unit to its fledgling program that lets shoppers order online for pickup at the store.

The service, launched in April 2008, now features pickups at Giant's Willow Grove and Camp Hill, Pa. stores. The grocer is using Grocery Shopping Network's Shop from Home solution.

The chain at present has no plans to expand the service to any other stores, Giant spokeswoman Tracy Pawelski told Progressive Grocer.

Giant's sister chain Stop & Shop employs the Peapod by Shop & Stop online shopping service at many of its stores.

Using the Shop from Home system, a customer places an order at the chain's Web site. Then, a personal shopper at the two participating locations fulfills the order and preps it for pickup at a requested date and time. The shoppers' fee for the service is $4.95.

When the shopper arrives at the store, an associate will accept coupons and total the order for payment. Shoppers can receive their orders either via a drive-thru pickup lane, or at a Shop From Home service desk inside the store.

Giant worked with Minneapolis-based GSN to develop the online ordering part of the supply chain solution, and is employing HighJump Software's warehouse management solution (WMS) for the fulfillment aspects of the system.

Agilysys provided the mobile point-of-sale (mPOS) application that enables the chain's associates to scan a customer's online order acknowledgement form bar code with a handheld device, thereby retrieving a shopper's order so a credit card can be used for order payment.

Carlisle, Pa.-based Giant operates stores in Pennsylvania, Maryland, Virginia, and West Virginia under the Giant Food Stores, Martin's Food Markets, and FoodSource banners.
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