Canada’s Calgary Co-op Installs Self-checkout Chain-wide
Calgary Co-operative Association Limited (Calgary Co-op) this week completed a chain-wide rollout of self-checkout units, in an effort to boost customer service and shopper satisfaction even in the face of labor shortages.
The cooperative grocer worked with StoreNext dealer AM/PM Service to integrate the new Fujitsu U-Scan self-checkout units with its existing StoreNext’s ISS45 point-of-sale systems.
“Our stores are seeing an increasing number of customers using the self-checkout lanes,” said Donna Burn, v.p. of member and public relations for Calgary Co-op. “This has taken pressure off of our staffed checkout lanes during a time when Calgary is experiencing continuing labor shortages.”
In each store, Calgary Co-op replaced one or two of its standard checkout lanes (its average store has 20 or 21) with four U-Scan self-checkout units in each of its 22 food centers.
Calgary Co-op is a locally owned and operated retail co-operative, with more than 425,000 members, 4,000 employees, $352 million in assets and annual sales of $998 million. It operates 22 grocery stores, 22 pharmacies, 26 gas stations, nine travel offices, and 15 liquor stores in Calgary, Airdrie, Strathmore, and Okotoks, Alberta.
The cooperative grocer worked with StoreNext dealer AM/PM Service to integrate the new Fujitsu U-Scan self-checkout units with its existing StoreNext’s ISS45 point-of-sale systems.
“Our stores are seeing an increasing number of customers using the self-checkout lanes,” said Donna Burn, v.p. of member and public relations for Calgary Co-op. “This has taken pressure off of our staffed checkout lanes during a time when Calgary is experiencing continuing labor shortages.”
In each store, Calgary Co-op replaced one or two of its standard checkout lanes (its average store has 20 or 21) with four U-Scan self-checkout units in each of its 22 food centers.
Calgary Co-op is a locally owned and operated retail co-operative, with more than 425,000 members, 4,000 employees, $352 million in assets and annual sales of $998 million. It operates 22 grocery stores, 22 pharmacies, 26 gas stations, nine travel offices, and 15 liquor stores in Calgary, Airdrie, Strathmore, and Okotoks, Alberta.