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Publix Tops University's Customer Satisfaction Index; Wal-Mart Wins Only on Price
ANN ARBOR, Mich. -- Publix is keeping its shoppers satisfied in terms of quality, service, and price, while Wal-Mart supercenters may have some work to do when it comes to those first two measures, according to the University of Michigan's latest American Customer Satisfaction Index (ACSI), released today. -
VNU Launches Smart Supplier Web Site
NEW YORK -- Smart Supplier to Wal-Mart, a new VNU Business Media Web site dedicated to covering the marketing, merchandising, logistics, technology, and supply chain strategies of the world's largest retailer, has launched. The subscription-based site, www.vnusmartsupplier.com, offers a complete archive of Wal-Mart-related news and analysis from VNU Business Media's leading business-to-business magazine and Web site brands, including Progressive Grocer and Convenience Store News; original reporting and insight from Smart Supplier's award-winning retail editors; and exclusive consumer research and product sales data from leading research firms, including ACNielsen.