Walmart Optimizes App for Pharmacy, Money Services Pickup

Wal-Mart Stores Inc. has added new capabilities to its namesake app to create a “faster, easier and more convenient experience” for pharmacy and money services customers.

In the pharmacy, the app will soon allow for easy prescription refills and “express lanes” for prescription pickup. Customers can quickly refill prescriptions, track their order status and view pricing and pickup details via the app, as well as complete transactions via three easy steps in the app: entering a PIN or using Touch ID to activate the camera, then scanning the code displayed at the register, after which payment is processed.

At money services, the app will eliminate the paperwork from money transfers, with “express lanes” coming to nearly 1,200 of the retailer’s money services locations. Customers will be able to enter information securely in the app and head to the store, use the lanes to move to the front of the line, and complete transactions via the app in pretty much the same manner as they would for pharmacy pickup.

“These capabilities are the latest example of how we’re bringing together all of the conveniences of Walmart – great stores, convenient pickup, easy checkout and a top-notch app – to deliver one seamless shopping experience for customers,” said Daniel Eckert, senior vice president, Walmart Services. “We’re delivering a new and better experience in areas of our business that are essential for busy families. By making them faster and easier, we’re living up to our promise – to save customers money and time.”

The new capabilities, to be available for nearly all of Walmart’s 4,700 stores by the fall, are intended to make the Bentonville, Ark.-based mega retailer known for more than just saving customers money, but also “driving change that makes living better easier.” They are claimed to be some of the most powerful additions to the app, which was built with an emphasis on making shopping faster and easier for customers in the first place – from building a gift registry to finding where an item is located in store.

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