Self-Service Transactions to Hit More Than $775 Billion in 2009

North American consumers continue to embrace self-service technology, as transactions at self-service kiosks will surpass $775 billion in 2009, according to a new research study conducted by IHL Group.

The study also forecasts the number to grow to over $1.6 trillion by 2013.

"We expect continued double-digit growth in the revenue generated by self-service transactions, particularly as retailers, restaurants and transportation authorities offer more devices in more locations," said Lee Holman, lead retail analyst of the IHL Group, a Franklin, Tenn.-based analyst firm and consultancy that serves retailers and retail technology vendors.

"Most consumers have adapted to self-service as a way of life," added Holman. "The current recession is actually increasing the acceptance of the technologies, as they are a hedge against increasing labor expenses during a tough economic climate. They allow companies to schedule their workforce for high-volume periods without sacrificing service during non-peak times."

In the market study, “2009 North American Self-Service Kiosks,” IHL examined the increasing use of six types of self-service kiosks where payment is accepted: self-checkout systems, ticketing kiosks, check-in kiosks, food ordering, postal and other retail kiosks.

The study is now available at

The report covers self-service kiosks in the United States and Canada, detailing the number and type of kiosks shipped historically, and provides forecasts for each type of kiosk -- both in terms of units shipped and revenue transacted. Additionally, the report highlights best practices and best-in-class machines for each class of kiosk, according to the company.
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