Publix, Kroger, Safeway Top List of 'Real People' Customer Service Ratings

FINDLAY, Ohio - Publix, Kroger and Safeway topped the list of supermarkets placing on a quarterly customer service survey by Corporate Research International based here.

Among the companies that earned the highest marks in their categories this quarter are: Publix, Subway, Olive Garden, CiCi's Pizza, Marriott, Hyatt, Southwest Airlines, Chevron/Texaco, Nordstrom, Stride Rite, Ace Hardware, Staples, Walgreens, Foot Locker and RadioShack. was launched in 2005 by Corporate Research International, a market research firm specializing in mystery shopping and customer satisfaction surveys. The company sends the quarterly surveys as online opinion polls to its pool of panelists, slightly over 1,300 of which participated this quarter.

Respondents were asked to rate their perception of each business's customer service on a scale of 1-10, with 10 being the highest rating. If a respondent did not have experience with the business, the panelist did not enter a score for that establishment.

Some of the survey's other winners include, in the convenience channel, Chevron/Texaco, The Pantry Inc., and Shell; among drug stores, Walgreens, CVS, and Rite Aid; fast food restaurants Subway, Quizno's and Chipotle Mexican Grill, pizza restaurants CiCi's Pizza, Papa Murphy's Take 'n' Bake Pizza, and Papa John's; and office supply stores Staples, Office Depot, Fed Ex, and Kinko's.
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