As the rapid delivery sector settles out in the wake of pandemic-era acceleration and then deceleration, a new collaboration seeks to leverage data to meet shoppers’ ever-shifting needs and preferences. On-demand grocery company Gorillas and information services firm NielsenIQ are teaming up to pool data and delivery for a better omnichannel experience.
Through this partnership, NielsenIQ will provide data and analytics to the Germany-based Gorillas for its operations in Germany, the U.S., U.K. and Netherlands. The information includes consumer-sourced panel data and custom retail analytics.
“We are thrilled that Gorillas has chosen NielsenIQ to supply them with the most comprehensive consumer data available,” said David Johnson, president, global retail at NielsenIQ. “This is very exciting to work in cooperation with Gorillas, a company that we have closely followed as a market leader in the grocery ordering and delivery industry. Innovation in grocery e-commerce and last-mile delivery is moving at lightning speed and our data cooperation will allow for better decisions at Gorillas and with manufacturers, something the industry is excited about.”
Gorillas is turning to data-based decision-making at a time of change. Earlier this summer, the company announced that it is re-tooling its strategies and tactics, laying off some team members, scaling back expansion plans in the U.S. and closing warehouses in Europe. Gorillas current operates delivery service in the New York City metro area.
Pharmacy Workers Vote to OK Strikes at Ralphs, Vons, Albertsons & Pavilions
Seven United Food and Commercial Workers (UFCW) union locals, which together represent more than 600 pharmacists and pharmacy workers at Ralphs, Vons, Albertsons and Pavilions stores across Southern California, have revealed that members voted overwhelmingly to authorize union leadership to call for strikes on the basis of unfair labor practices.
“Southern California’s essential pharmacists have made their voices heard with this vote,” the seven locals said in a statement. “They have made the difficult decision to stand together on the picket line should it become necessary in protest of the unlawful and unfair treatment they’ve received from Ralphs, Vons, Albertsons and Pavilions. This vote gives union leaders the authorization to call for a strike and lays the groundwork to allow more than 600 pharmacists across California to stand up to protect their rights and ensure they have the ability to effectively serve their patients and communities.”
Negotiations resumed July 22 with UFCW and Ralphs, Vons, Albertsons and Pavilions. No dates have been set yet for a strike.
The locals filed unfair labor practice charges against Ralphs, Vons, Albertsons and Pavilions with the National Labor Relations Board, alleging violations of federal labor law and intimidation of workers engaged in union activity, among other charges.
UFCW locals8GS, 135, 324, 770, 1167, 1428 and 1442make up the largest union grocery contract in the nation, including 600-plus pharmacists and pharmacy workers who serve communities at Ralphs, Albertsons, Vons and Pavilions pharmacies spanning from Central California to the Mexican border.
Broulim’s Fresh Foods, which serves shoppers in eastern Idaho and Wyoming, will officially begin accepting Supplement Nutritional Assistant Program (SNAP) payments online. The service will initially be available to customers in Idaho and will be powered by Broulim’s e-commerce platform Rosie.
“It is crucial that we offer our customers options when it comes to their online shopping experience,” said Robert Broulim, president of St. Rigby, Idaho-based Broulim’s Fresh Foods. “The opportunity to offer SNAP online removes financial barriers for families in our community, allowing all individuals to access healthy quality products.”
Some 34,000 Idaho households and 85,000 individual Idahoans use SNAP benefits each day, and more than 77% of SNAP participants are in families with children.
“Online grocery shopping is an essential part of our everyday lives and we at Rosie believe it is essential for independent grocers to have the tools they need to provide solutions to the underserved in their community, and compete and win against national chains,” said Haley Sammis, head of account management at Ithaca, N.Y.-based Rosie. “We’re incredibly proud to be part of a program that is impacting hundreds of thousands of SNAP recipients nationwide."
Whole Foods Market Reveals 3rd New Opening for August
Whole Foods Market will open a new 54,667-square-foot store, located at Penn Plaza (5700 Penn Avenue) in Pittsburgh on Aug. 10. The store will serve as a relocation of the existing Pittsburgh store (5880 Centre Avenue), which has served the community for more than 20 years.
The new store’s modern industrial design is inspired by Pittsburgh’s many bridges, with vibrant colors, arches and steel rods painted throughout the store, and a mural dedicated to the city. The new location’s product assortment features 120 Pennsylvania suppliers, with products handpicked by Kathleen Wood and Daniela D’Ambrosio, local foragers for Whole Foods Market’s Mid-Atlantic Region. Local options include salad kits from Fifth Season, PHL Dark Pennsylvania Dutch Pretzel Bar from Éclat Chocolate, Perpetual IPA from Tröegs Independent Brewing, and breads from Mediterra.
A full-service coffee bar will offer coffee, lattes, cold brew and tea. Seasonal summer drinks include Mint Matcha Lemonade and Peach Oolong Tea.
Customers who stop by the new store on opening morning can enjoy complimentary Steel Cup Coffee and snacks from Zaza’s Biscotti. The first 400 customers will receive a gift card valued at between $5 and $100 and a Whole Foods Market Penn Plaza tote bag. The store will also host a Community Cares donation event from 11 a.m. to 1 p.m. ET on opening day with donation partner 412 Food Rescue, with the aim of donating food to community members in need.
Amazon and One Medical, a human-centered, technology-powered national primary care organization, have entered into a definitive merger agreement under which Amazon will acquire One Medical.
“We think health care is high on the list of experiences that need reinvention,” said Neil Lindsay, SVP of Amazon Health Services. “Booking an appointment, waiting weeks or even months to be seen, taking time off work, driving to a clinic, finding a parking spot, waiting in the waiting room, then the exam room for what is too often a rushed few minutes with a doctor, then making another trip to a pharmacy – we see lots of opportunity to both improve the quality of the experience and give people back valuable time in their days. We love inventing to make what should be easy easier, and we want to be one of the companies that helps dramatically improve the health care experience over the next several years. Together with One Medical’s human-centered and technology-powered approach to health care, we believe we can and will help more people get better care, when and how they need it. We look forward to delivering on that long-term mission.”
“The opportunity to transform health care and improve outcomes by combining One Medical’s human-centered and technology-powered model and exceptional team with Amazon’s customer obsession, history of invention, and willingness to invest in the long-term is so exciting,” noted Amir Dan Rubin, CEO of San Francisco-based One Medical. “There is an immense opportunity to make the health care experience more accessible, affordable and even enjoyable for patients, providers and payers.”
Amazon will acquire One Medical for $18 per share in an all-cash transaction valued at about $3.9 billion, including One Medical’s net debt. Completion of the transaction is subject to customary closing conditions, including approval by One Medical’s shareholders and regulatory approval. Once the deal is completed, Rubin will remain as One Medical CEO.
Another week, another round of brick-and-mortar store openings for Amazon. Two new Amazon Fresh grocery stores are now serving shoppers on both coasts, bringing the total number of U.S. locations to 39.
The first Amazon Fresh store in the state of New Jersey, located in Paramus at 30 E. Ridgewood Ave., opened this week. The 40,000-square-foot store is open from 7 a.m. to 10 p.m.
Amazon also unveiled a location in Encino, Calif., at 16325 Ventura Blvd. Coming in at 44,000 square feet, this site is northwest of Los Angeles and not far from a Gelson’s store.
Customers can enjoy a frictionless experience at both sites with Amazon’s Just Walk Out shopping technology that allows them to skip checkout. As with other Amazon Fresh stores, the new locations offer a broad assortment of competitively-priced groceries and prepared foods, from made-to-order pizzas to brisket panini sandwiches.
Starting wages are $15 an hour for workers at the Paramus store and $16.40 for California employees. In addition to providing local jobs, Amazon is supporting its new communities by donating surplus food to nearby food banks.
Amazon is on a roll with store openings. Already this summer, the omnichannel retail business added new stores in North Riverside, Ill. near Chicago, Oceanside, N.Y. in Long Island, Arlington, Va., close to Washington, D.C. and Manassas, Va.