WESTMINSTER, Md. -- Tevis Oil Co. selected NCR Corp.'s Radiant point-of-sale (RPOS) technology solution for its nine Jiffy Mart convenience stores in Maryland and Pennsylvania.
According to NCR, the RPOS solution provides Jiffy Mart with a new layer of redundancy that allows an entire site to remain operational even if there is an issue with a single point-of-sale device.
“Prior to installing the NCR RPOS solutions, we were plagued by a slow operating system and software changes that would take a day to complete and would lock up our point-of-sale system,” said Tim Watkins, business manager at Tevis Oil. “The new technology is dramatically faster and makes it easier for us to offer better customer service. We believe this is a real competitive differentiator for our business.”
RPOS also allows c-store operators to make software updates remotely from central office locations and does not require the site to shut down when changes are made, something that needed to be done in the past, the technology provider noted.
“Employee turnover has traditionally been a challenge in the convenience space,” said Eric Stecker, vice president and general manager, Petroleum and Convenience, NCR Retail. “The intuitive design and software on the RPOS solution has made a dramatic improvement for Jiffy Mart stores, both for long-time employees and when they bring on new employees. They have found they can now spend more time interacting and assisting their customers and less time training or troubleshooting problems like they did in the past.”
Duluth, Ga.-based NCR Corp. offers a wide variety of software and hardware services. It enables more than 485 million transactions daily across several industries.
Westminster, Md.-based Tevis Oil Co. was founded in 1932. In 1981, the company diversified into the convenience store industry.