Hannaford Streamlines Communications with New Network Architecture

SCARBOROUGH, Maine -- In an effort to lower phone maintenance costs and reduce training expenses for store associates, Hannaford Bros. Co. has installed a new intelligent retail architecture for its work force management software and services.

The retailer deployed Kronos for Retail from Kronos, Inc. on Cisco's Intelligent Retail Network, which allows employees to communicate companywide via the network architecture. (Story continues below.)

"As a forward-looking, customer-oriented supermarket, Hannaford was looking for a solution that improved employee productivity while cutting costs," said Ed Taggart, manager, network and communications, Hannaford Bros. "Integrating the Cisco solution with Kronos for Retail empowers our employees and gives them the ability to communicate important information with the touch of a button or screen."

The Cisco system can also perform computer-assisted ordering, inventory access and out-of-stock notification, personnel and operations processes, and product lookup.

Hannaford is also using the security-enabled authentication device from LiteScape so that employees can clock in and out with a simple swipe of a badge, followed by a finger swipe for identity validation. This system also allows Hannaford to alert employees of work shift updates and other company announcements, and verify receipt of these notifications when employees clock in and out.

Hannaford Bros. operates 147 supermarkets and food-and-drug combination stores in Maine, New Hampshire, Vermont, New York, and Massachusetts. These stores operate under the Hannaford Supermarket and Hannaford Supermarket and Pharmacy names. Hannaford employs more than 24,000 associates. The company is owned by Delhaize Group of Brussels, Belgium.
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